New Business Development Account Manager

The NBD Account Manager role is a highly visible sales position that involves developing long-term relationships with clients and influencers through a consultative selling approach. The NBD will be responsible for growing sales by fostering long-term relationships in various capacities.

Job Responsibilities

The ideal candidate will be able to accurately identify the needs of new customers, enabling them to create dynamic spaces. This will be achieved by fostering effective communication with clients and internal team members to understand better and address any issues customers may encounter during the creation of their workspace. Job responsibilities include:

• Identifying new prospective customer firms and the appropriate buying influence within customer firms.

• Growing sales and profitability by leading the sales process, including the development of creative and innovative solutions to meet and exceed customer needs. Key highlighted responsibilities in this process include but are not limited to:

  • identification and qualification of the specific requirements and scope of work of the customer firm.  

  • Identification of buyer’s pricing goals and delivery requirements.

  • Developing a clear understanding of the project timeline.

• Collaborating with all internal departments and fellow employees to meet and exceed customer’s overall requirements.

• Providing complete and timely communication from proposal to execution to minimize cost, improve coordination, and create an extraordinary customer experience.

• Facilitating customer requests for pricing, specifications, information, and other service requirements. This can involve providing quotes, determining gross profits, conducting cost-benefit analyses, and reviewing finishes and options.

• Exceeding assigned sales quota and gross profit objectives.

• Collaborate with the Business Development team to leverage relationships with influencers in commercial real estate, A&D firms, Construction, and facilities management, and identify opportunities. Key highlighted responsibilities in this process include, but are not limited to:

  • Attending networking and industry-related events.

  • Participating in, planning or hosting events in our inspiration centers/showrooms.

  • 1:1 meetings or group meetings to promote Workplace capabilities.

• Utilizing company software and technology, to continually update both quotes and client-facing activity. Provide timely and accurate sales forecasts.

Job Requirements

• Bachelor’s degree or applicable job experience.

• Business Development and Consultative sales skills with a strong relationship-based mentality.

• Ability to work independently and within a team environment.

• Articulate and well-accustomed to a client-facing role.

• Willingness to travel as required.

• Efficient planning and effective time utilization skills.

• Previous account management experience.

• Preferred two to three years of business-to-business sales.